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Return Policy

Updated Return Policy During COVID-19

This current period of uncertainty has certainly affected all of us, in one way or another. If the ongoing developments in the COVID-19 situation has required you to modify/postpone your planned events, not to worry. We understand, and we want to help. We've implemented the following changes to our original return policy:

For the duration of the current COVID-19 situation, we have extended our return policy to a full 180 days for all orders placed this year, 2020.

Return for Refund

Returns for REFUND has been extended from 30 to 60 days.

Can be returned within 60 days of receipt of shipment. Custom made items cannot be returned. Returns needs to be in resellable condition.

Return for Exchange

Returns for STORE CREDIT has been extended from 60 to 180 days.

Can be returned within 180 days of receipt of shipment. Custom made items cannot be returned. Returns needs to be in resellable condition.

Return Labels

Return labels – We do offer a discounted return label which will be issued to you however it is up to the customer if they wish to use the return label. If return label is not used, it will not be deducted from the returns. Return label will be emailed to you upon the RMA acceptance. Please allow 1-2 business days for processing and be sure to check spam.

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