Should You Add HB Shipping Insurance To Your Order?
Although we hope it doesn't, unfortunate things can sometimes happen to packages before they get to you. These unexpected events may cause disruptions to your plans, not to mention headaches. Filing a claim through the courier can take up to 4-6 weeks, and to make matters worse, those claim may not be approved. You want an immediate resolution to such delays and you want it to be taken care of NOW!
What Does HB Shipping Insurance Cover?
No matter what happens, rest easy knowing we’ll get your order into your hands. Damages, even if it was caused by mother nature, we got you. Lost packages, including stolen after delivery, we’ll take care of it. When the neighbor’s dog destroys that order you’ve been waiting for, you’re covered. Even when it feels like everything is going wrong, we’ll make it right!
Claim Processing Time
We understand how frustrating it can be to wait for claims to be approved. That's why with HB Shipping Insurance, we make it a priority to process your case as quickly as humanly possible, usually within 24 hours.
We’ll send replacements or issue store credit to you as fast as we can manage, usually in less than 24 hours after claim is filed.
HB Shipping Insurance covers the entire transit to you, unfortunately because it’s been used, it’s not refundable upon order return.
File a Claim
If you have purchased an order with HB Shipping insurance and need to file a claim, please contact our customer care center.Contact Us