Frequently Asked Questions

If you've created an account during/before you've placed your order, you can, click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

If it's only been a couple of hours since order was placed, and you've realized you've made an error in your order, there's a good chance that we can still make that change for you. We do pride ourselves on quick processing and shipping. If it's been more than a couple of hours since order was placed, very good chance that it has already been processed or shipped. Then unfortunately no changes will be able to be made.

Please use the live chat, located on the right side of every page of our website for immediate service or use our contact page,

Once an order is placed, an invoice and summary of your order will be sent shortly to email address you've provided. This info will be emailed to you when your order is received, so please use valid email address when going through checkout. AOL and hotmail users, please check your spam folders.

We collect tax on all the states that require it by law.

The list of all the states that require it are as follows:

We currently are only accepting credit/debit card payments, paypal and apple pay at this time.

If you've created an account during/before you've placed your order, click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

If your organization qualifies for a sales tax exemption, you will need to provide to us proof of exempt status. (Either an exemption certificate or sellers permit) Please allow us some time before we approve your submission. 

 

You can access our Tax Exemption form here.

-Returns for REFUND has been extended from 30 to 60 days.
-Returns for STORE CREDIT has been extended from 60 to 180 days.

Return for REFUND: Can be returned within 60 days of receipt of shipment. Custom made items cannot be returned. Returns needs to be in resellable condition. To start the return, CLICK HERE

Return for STORE CREDIT: Can be returned within 180 days of receipt of shipment. Custom made items cannot be returned. Returns needs to be in resellable condition. To start the return, CLICK HERE

Return for refund: Can be returned within 30 days of receipt of shipment. Returns needs to be in resellable condition. To start the return, CLICK HERE

Open item returns – Items returned that are no longer in resellable condition will be subject to a restocking fee based on the condition of the product. To test a product, please only open 1 item to test first before opening all quantities. Used items will not be accepted for return. Shipping costs are not refundable.

Please review contents of order immediately after receiving. If there are any issues/damage(s) to item(s) in your order when received, please be sure to bring it to our attention within 3 days of receiving so we can resolve the issue for you ASAP

Return for store credit: Can be returned within 60 days of receipt of shipment. Returns needs to be in resellable condition. To start the return, CLICK HERE

Open item returns – Items returned that are no longer in resellable condition will be subject to a restocking fee based on the condition of the product. To test a product, please only open 1 item to test first before opening all quantities. Used items will not be accepted for return. Shipping costs are not refundable.

Return labels – We do offer a discounted return label which will be issued to you however it is up to the customer if they wish to use the return label. If return label is not used, it will not be deducted from the returns. Return label will be emailed to you upon the RMA acceptance. Please allow 1-2 business days for processing and be sure to check spam.

All pricings are quoted in USD only.

Silk flowers are extremely labor intensive, each flower is made and put together by hand by an skilled crafter. In order to fill the demand, these are manufactured in 4 different factories to keep up with the demand. We have a large selection of styles and colors, and also keep these in stock in large quantities, unfortunately with 4 different manufacturers, there will be variations from shipment to shipment. In order to get the exact same shade - please make sure to order everything you need in 1 single order. Separate orders may end up having different shade / slight style variation. If such case happens, we will gladly exchange it for you. However, you will be responsible for shipping the item back, we will pay for the shipping to send the exchange to you.

Our listed arrival dates for back ordered or sold out products are an estimated date. Products come via sea from our factories outside of USA. This means that although we have an typical transit time from the factory, actual arrival time is unknown. Many factors may affect the actual arrival date of merchandise to our warehouse, such as transit time, time getting through customs, etc. Thus, merchandise arrival date listed is an estimate only.

Our website always offers the best and most competitive pricing on over 15,000 products.
Is your purchase for a business or a large volume order? We'd like to introduce to you our wholesale program.

For accounts that qualify, this exclusive program offers great rebates, 24-hour order turnaround, and custom shipping.

For school and government institutions, we are open to accepting PO requests!
All we need is a bit of information about you to gain access. 

Kindly fill out the form "here" and we will review your request within 1 business day!

 

1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your name, email address, and password
3) Press the "Create" button

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

If you've created an account during/before you've placed your order, click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

We want to offer accessibility for everyone, so we took extra steps to make sure that our website can be easily used by anyone, even people who normally have a hard time browsing websites. We offer an Accessibility Dashboard. If you want to read more about the steps we have taken for better accessibility, you can read the statement here.

If you are using a screen reader and are having problems using this website, please call (626)667-2258 for assistance.

Our Affiliate Program is a cooperative initiative in which you can share our products and guide potential customers to our website. If they successfully complete a purchase, you can earn a commission. That’s how our Affiliate Program works.
Creators on social media platforms such as bloggers, YouTubers, Instagrammers, Facebook, or Twitter can apply to join this program. Once approved by our affiliate program, you will be assigned a unique extension code and begin our cooperation.
Click “here” to learn more.

Unfortunately, we don't offer samples at the moment. But don't worry, we have no minimum order quantity, so you can still purchase singles of our products on our website. We have a wide range of options for you to choose from, so you can find the perfect product without having to commit to a larger quantity.

Thanks for your interest in our products. Unfortunately, we don't have a catalog available at the moment. Our product line is constantly evolving and we don't want to give you outdated information. However, you can always check out our website for the latest and greatest products. We update our inventory regularly, so you can be sure to find something that suits your fancy.