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Help & Answers

Frequently asked questions (FAQ's)

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How long does it take for me to receive my order (for U.S. Shipments)?

Due to our highly efficient order processing methods, most domestic orders are shipped within 1-2 business days. All orders are shipped from our warehouse facilities in California. Transit time depends on shipping method selected by you. For our flat rate 6.95 (0.01 - 149.99 orders) and free shipping (150.00+ orders), typical transit time is 5 - 10 business days, actual may vary. We also do offer upgraded and express shipping methods, such as UPS 5 business days, UPS 3 business days, UPS 2 business days, and UPS next day air shipping. Shipping method can be selected by you during the checkout process. UPS does not deliver to P.O.Box addresses.

Shipping schedule for upgraded shipping methods
(UPS Ground 5 Business Days, UPS 3 Business days, UPS 2 Business days, UPS Next Day Air)  Ship date is NOT included as part of transit time/days. Business days = Monday - Friday, there is no shipping/transit/delivery on weekends/holidays.

We can not be responsible for delays/nondeliveries caused by weather or factors out of our control. Shipping costs paid can not be refunded for delay/nondeliveries caused by weather and factors our of ours or carriers' control. Unfortunately, no one has any power/control over forces of mother nature, we apologize.
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
Order placed by 1PM PST, will ship same day:


 Order placed after 1PM PST, will ship the following business day:

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How long does it take for me to receive my order (for International Shipments)?
We do ship to most international countries.  For international Airmail shipments, from our experience typical transit time is 10 - 21 days, actual may vary depending on customs. We also do offer UPS international shipping, UPS is trackable and considerably faster in shipping time, typically 5 - 10 business days for most countries. Although this is an typical estimate on average shipping time, actual shipping may be slightly vary due to factors such as customs, carrier routing, package traffic, and other unforeseen factors.   You will be able to select your shipping method during the checkout process.  All pricings are quoted in USD.
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Does your international shipping quotes include customs/duty/import taxes?
For international shipments, our shipping quotes do not include any customs/duty/import taxes, which are imposed by the respective international countries, and not by us, or the shipping carrier.  Any customs/duty/import taxes required will be the sole responsibility of the recipient. As this may differ from country to country, we are unable to give you an accurate estimate unfortunately.  Please check with your country's customs for details terms and/or regulations for incoming shipments from an international country.
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What's the status of my order?
If you've created an account during/before you've placed your order, you can, click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
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Can I make changes to my order?

If it's only been a couple of hours since order was placed, and you've realized you've made an error in your order, there's a good chance that we can still make that change for you. We do pride ourselves on quick processing and shipping. If it's been more than a couple of hours since order was placed, very good chance that it has already been processed or shipped. Then unfortunately no changes will be able to be made.

Please use the live chat, located on the right side of every page of our website for immediate service or use our contact page,

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What is your return policy - Return for refund?
Return for refund: Can be returned within 30 days of receipt of shipment. Returns needs to be in resellable condition. To start the return, CLICK HERE
Open item returns – Items returned that are no longer in resellable condition will be subject to a restocking fee based on the condition of the product. To test a product, please only open 1 item to test first before opening all quantities. Used items will not be accepted for return. Shipping costs are not refundable.
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What is your return policy - Return for store credit?
Return for store credit: Can be returned within 60 days of receipt of shipment. Returns needs to be in resellable condition. To start the return, CLICK HERE
Open item returns – Items returned that are no longer in resellable condition will be subject to a restocking fee based on the condition of the product. To test a product, please only open 1 item to test first before opening all quantities. Used items will not be accepted for return. Shipping costs are not refundable.
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Do you offer return labels?
Return labels – We do offer a discounted return label which will be issued to you however it is up to the customer if they wish to use the return label. If return label is not used, it will not be deducted from the returns. Return label will be emailed to you upon the RMA acceptance. Please allow 1-2 business days for processing and be sure to check spam, the email with the return label will be from UPS.com

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Do I have to pay sales tax?
For orders shipped outside of California, we do not collect sales tax. For orders within California, tableclothsfactory collects sales tax  for the State Board of Equalization. If you have a valid California resale card, please first create your account on our website, then submit a completed and signed tableclothsfactory Resale Form prior to placing your order. You can download a PDF Resale Form here (Adobe pdf format, download Adobe Acrobat Reader here) and email us the completed form along with your reseller license, or fax it to 626-667-2259. Once submitted, we will verify the completed form with the California State Board of Equalization. NOTE: This is for purposes of resell, not rental nor self use. Merchandise purchased from us for rental or personal use does not qualify to be tax exempt. Since there's no "reselling" being done, you will still be responsible for any sales tax incurred. Until we have a signed, verified form, sales tax will be collected. If you've already placed an order, receipt of the tableclothsfactory Resale Form is not an agreement that the tax will be refunded.  Sales tax will not be refunded retroactively, meaning any order placed before submitting the proper documentation will not qualify.
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What are my payment choices?

We currently are only accepting credit/debit card payments and paypal at this time.
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How do I create an account?

1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your name, email address, and password
3) Press the "Create" button

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
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How do I edit my account information?

If you've created an account during/before you've placed your order, click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

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I need a copy of my receipt/invoice.

If you've created an account during/before you've placed your order, click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
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Estimated arrival dates for back ordered products

Our listed arrival dates for back ordered or sold out products are an estimated date.  Products come via sea from our factories outside of USA.  This means that although we have an typical transit time from the factory, actual arrival time is unknown.  Many factors may affect the actual arrival date of merchandise to our warehouse, such as transit time, time getting through customs, etc. Thus, merchandise arrival date listed is an estimate only.
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Delays caused by weather or factors our of our control

We apologize, we will not be responsible for delays caused by severe weather conditions or unforeseen circumstances out of our control.  Unfortunately UPS, USPS, nor us has any control over forces of nature and the effects it may have over transit and/or delivery of your order.  Although we do process and ship out orders very promptly, we can not be held responsible for delays due to these types of factors that are simply out of our control.  There will be no compensation for any delays caused by weather, unforeseen circumstances out of our control, or forces of nature. We apologize.
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Security Reminder

Tableclothsfactory support members may ask for your order # or email for verification purposes. However, they will never ask you to divulge your account password or payment information. Persons or messages asking you to reveal this type of information are illegitimate even if they seem to be legitimate. Be aware – ignore or delete such requests.


 
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