Rewards Program: Terms and Conditions
Last Updated: November 15, 2024
Please review these Rewards Program Terms and Conditions (“Rewards Terms”) carefully. By joining or participating in the Rewards Program (“Program”), you agree to be bound by these Rewards Terms, as well as any terms referenced herein.
These Rewards Terms constitute a legal agreement between you and Ya Ya Creations, Inc. when you visit, use, or interact with www.tableclothsfactory.com (“Tableclothsfactory”, “we”, or “us”). By participating in the Rewards Program or using any membership benefits, you consent to Tableclothsfactory’s Terms of Use and Privacy Policy, which may be updated at Tableclothsfactory’s discretion. Your continued use of the Tableclothsfactory website after any amendments constitutes acceptance of those changes.
The Rewards Program allows Members to earn “Points” for qualifying purchases on www.tableclothsfactory.com. Accumulation of Points is subject to the program rules described in these Rewards Terms, and earned points are redeemable for store credit only (referred to as “Event Dollars”). All Reward Program benefits, offers, and features are subject to availability and may be changed by us at any time without prior notice.
To maintain a fair and secure Program, we may investigate any instances of fraud, misuse, or abuse. Such investigations could lead to the cancellation of membership or the loss of earned rewards. You may not use your Rewards in a misleading, unfair, harmful, or illegal manner. Failure to comply with these rules may result in the automatic suspension or cancellation of your Account without prior notice. Duplicate Rewards Program accounts may be suspended, canceled, or merged at Tableclothsfactory's discretion.
Participation in the Tableclothsfactory Rewards Program is free of charge. Membership in the Program and the associated Rewards are non-transferable and intended solely for the personal use of the individual Tableclothsfactory account holder (“User”, or “Member”). Rewards and benefits from qualifying transactions may only be utilized by the User. Rewards cannot be sold, encumbered, or transferred to any third party in any manner.
1. ENROLLMENT & WITHDRAWAL
To participate in the Rewards Program, you must register an account with a valid email address and password at www.tableclothsfactory.com. Points for existing users will be awarded based on their order history, with membership tiers determined by previous purchases.
Tableclothsfactory reserves the right to restrict program participation and enrollment. Members are encouraged to provide accurate information, update their account profiles, and keep their Account sign-in details safe and secure. Tableclothsfactory is not liable for any losses resulting from Members' failure to maintain up-to-date contact information, including the inability to earn or redeem Points and other member benefits.
Rewards Program Withdrawal - If you wish to withdraw from the Rewards Program for any reason whatsoever, please contact Customer Service at sales@tableclothsfactory.com.
2. EARN POINTS
Points - Points are issued by Tableclothsfactory and may be earned by spending Qualifying Dollars (the actual amount spent in USD after discounts and excluding any taxes on a regular order that has not been returned or refunded) on the purchase of products. To earn Points, users must be active members of the Tableclothsfactory Rewards Program. Points are earned and accumulated depending on the membership tier at the time an order is placed. The Member Tiers are defined below:
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Bronze: Entry level into the program (Tier 1). Two (2) Points are earned per $1 USD spent on qualifying product purchases. Example: Spend $50 USD, earn 100 Points.
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Silver: Mid level into the program (Tier 2). Four (4) Points are earned per $1 USD spent on qualifying product purchases. Example: Spend $50 USD, earn 200 Points.
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Gold: High level into the program (Tier 3). Six (6) Points are earned per $1 USD spent on qualifying product purchases. Example: Spend $50 USD, earn 300 Points.
The Silver and Gold member tiers are awarded based on qualifying purchase history for the preceding calendar year. Membership tiers reset to Bronze if a Member’s qualifying purchase history falls below the designated threshold associated with each tier.
The types of Points also vary, as described below:
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Points: Standard Points may be earned on any qualifying product purchases and are subject to these program rules.
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Promotional (“Bonus”) Points: Points earned during promotional periods and certain marketing campaigns are classified as Promotional Points. Promotional Points may be earned in addition to standard Points or at a specified promotional rate. Promotional Points are subject to expiration within the specified promotional period.
Questions and Claims - If for any reason you did not receive the appropriate Reward, please contact our Customer Service team (sales@tableclothsfactory.com).
Earning Additional Bonus Points - In addition to earning Points through purchases, members can earn additional “Bonus Points” by completing designated tasks on Tableclothsfactory. Qualifying tasks may include: subscribing to our newsletter, following us on Instagram, liking or sharing on Facebook.
Tableclothsfactory reserves the right to modify or change any Member Rewards and the criteria for earning Points at its discretion without prior notice. We reserve the right to void any points or terminate a member's account if any misuse of the Rewards Program is detected.
3. UNDERSTANDING POINTS
Points are subject to redemption, a period of time where points are pending, and expiration:
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Automatic Redemption: Upon accumulating 500 Points, those points will be automatically redeemed for Event Dollars, which will be credited to the User Rewards account and deducted from your Points balance.
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Order Returns: In the event that an order is returned after fulfillment, the corresponding Points earned on that order will be automatically deducted from your balance on a pro-rata basis.
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Pending Points: Points are added to your account as “Pending” for the first fifteen (15) days following order fulfillment. Once the 15 day waiting period has lapsed your Points status will be updated to “Issued” and may be redeemed.
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Expiration: Points expire one (1) year after having been credited. Promotional Points earned from promotional campaigns shall expire in accordance with the promotional period. If expiration occurs, the affected points will be deducted from your Points balance. For details regarding expiration, please refer to the Expiration tab. Additionally, if no purchases are made within a three-year period, your Points will reset to zero.
Special Rewards - refers to the exclusive Special Rewards section for querying the additional points earned during promotional periods, collectively referred to as “Bonus Points”, along with your “Event Dollars”. During promotional periods, depending on your membership tier, you can earn additional multipliers of Promotional Points.
REDEEMING EVENT DOLLARS
Event Dollars - Points can only be redeemed for Event Dollars for purchases on www.tableclothsfactory.com. Each $1 of Event Dollars is equivalent to $1 USD of store credit and may be applied to your order total at the checkout page. If you have multiple Event Dollars amounts available, the system will apply the Event Dollars with the earliest expiration date(s) to your order. We may change, suspend, or end any aspect of the Rewards program at any time.
Event Dollars Expiration - If you have any Rewards that may expire soon, we may choose to notify you (including, but not limited to emails, texts, and/or push notifications).
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Event Dollars: Expires one year from the date of issuance.
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Bonus Event Dollars: Expires in accordance with the promotional period, which may be updated at Tableclothsfactory’s discretion.
Non-Refundable Event Dollars - Event Dollars is not eligible for a refund. If your order utilized Event Dollars, that Event Dollars will not be refunded in the event of an order return.
Application of Event Dollars: When Event Dollars are utilized at checkout, the order total will be discounted immediately. The Event Dollars with the earliest expiration date will be selected for spending by default during payment confirmation. Upon completion of the order, the system will adjust your Event Dollars balance accordingly.
PROGRAM MEMBERSHIP TIERS AND BENEFITS
Members can enjoy varying benefits based on their membership tier in the Rewards Program, progress is determined by your spending within the past calendar year. Customers will be assigned the higher tier of their year-to-date sales or their previous year's spending. To maintain your current membership tier, you must meet the spending requirements within the given timeframe. For further details, please visit Tableclothsfactory Rewards Program.
Tableclothsfactory reserves the right to periodically review all member accounts and their associated tiers within the Rewards Program. Based on this review, Tableclothsfactory may refuse or revoke access to any tier if deemed necessary, including but not limited to instances of non-compliance with the Terms and Conditions or any fraudulent activity. In such instances, any applicable Rewards or benefits associated with the affected tier may be forfeited.
PROGRAM COMMUNICATIONS
By participating in the Program, members agree to receive marketing communications related to the Program, including, but not limited to emails, texts, and/or push notifications. These communications may include general marketing messages, reminders about expiring Rewards, promotional offers, event notifications, and other related materials regarding Points, Event Dollars, and the Program. At any point, members can opt-out of receiving marketing communications by unsubscribing or adjusting their email preferences in their online accounts. See our Privacy Policy for more information.
NOTICE OF FINANCIAL INCENTIVE
Because this Program involves the collection of personal information, such as your email address upon enrollment, it might be interpreted as a “financial incentive program” under California law or a “bona fide loyalty program” under Colorado law. Under California law, the value of the personal information provided to us is related to the value of the free or discounted products or services, as well as other other benefits provided under the Program, less any expenses related to offering the Program or associated products and services. You may choose not to engage in the Program, and you may withdraw from participating in the Program at any time by using the method described above.
CHANGES TO PROGRAM AND TERMINATION
Tableclothsfactory reserves the right, at its sole discretion, to make changes at any time without prior notice to Members, including to modify Program benefits, adjust the way Rewards are earned, calculated, or redeemed, change point values or expiration dates, and alter, terminate, or discontinue the Program, or merge it with another loyalty Program.
All changes become effective immediately upon updating these Terms and Conditions. By continuing to participate in the Program, you accept these Terms and Conditions and any subsequent modifications. All Tableclothsfactory decisions related to the Reward Program are final.
If you have any questions, please contact our Customer Service team ( sales@tableclothsfactory.com).